Refund Policy

Return and Refund Policy

Last Updated: December 17, 2025


Thank you for shopping with us on our e-commerce webshop. We strive to provide the highest quality fresh-cut flowers sourced directly from farms worldwide. Our policy for returns and refunds ensures fairness while maintaining the freshness and quality of our perishable products.

1. Quality Guarantee

We stand behind the quality of our flowers with a 100% satisfaction guarantee. All products are carefully selected, packed in insulated boxes, and shipped overnight to preserve their farm-fresh condition. If you are not completely satisfied with the quality or condition of your order upon arrival, we will issue a credit, replacement shipment, or refund at our discretion.

2. Claims for Issues

  • Notification Requirement: Any issues with your order (e.g., damaged, wilted, or incorrect items or quality concerns) must be reported within 2 hours of delivery. This allows us to address perishable goods promptly.
  • How to Report a Claim:
    • Contact our customer service team via email at info@nativeblooms.com or phone at +1 305 395 6477.
    • Provide your order number, a detailed description of the issue, and clear photos of the products in their original packaging (unopened boxes if possible and opened stems showing any problems).
  • We reserve the right to request additional information or photos to process your claim.

3. Eligibility for Refunds or Replacements

  • Approved claims may result in:
    • Full or partial credit to your account for future purchases.
    • Replacement products shipped at no additional cost.
    • Refund to your original payment method (processed within 7-10 business days).
  • Refunds or credits will be issued only after review and approval. We aim to resolve claims quickly and fairly.

4. Non-Returnable Items Due to the perishable nature of fresh cut flowers:

  • Physical returns of products are not accepted for hygiene, health, and freshness reasons.
  • All sales are considered final once the order has been delivered, except in cases of approved quality claims as outlined above.
  • Custom-packed orders, special requests, or seasonal items are non-refundable unless they arrive damaged or defective.

5. Shipping and Delivery Issues

  • If your order is delayed, lost, or damaged in transit, contact us immediately with tracking information. We work with reliable carriers and will file claims on your behalf if needed.
  • We are not responsible for delays due to incorrect shipping addresses provided by the customer or unforeseen carrier issues.

6. Cancellations and Changes

  • Orders can be canceled or modified before shipment at no charge. Contact us as soon as possible.
  • Once an order has shipped, cancellations are not possible due to the perishable nature of the products.

7. Contact Us

If you have any questions about this policy or need assistance with an order, please reach out to our team:

  • Email: sales@nativeblooms.com
  • Phone: 305-395-6477
  • Business Hours: Monday-Friday, 7:30 AM - 4:00 PM EST.

We value your business and are committed to ensuring your experience is positive. This policy is inspired by best practices for fresh floral e-commerce and may be updated periodically. By placing an order, you agree to these terms.