Shipping Policy
Shipping Policy
Last Updated: December 17, 2025
Thank you for choosing our e-commerce webshop for farm-fresh cut flowers sourced directly from premium farms in Quito (Ecuador), Miami (USA), and Amsterdam (Netherlands). We specialize in wholesale and bulk orders delivered directly to airports, ensuring the freshest possible product straight from the source.1. Shipping Methods and Origins
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Orders are fulfilled from one of our three farm/airport hubs:
- Quito, Ecuador—Same-day delivery is available for orders placed before the daily cutoff.
- Miami, USA—3-day delivery from farm to airport.
- Amsterdam, Netherlands—4-day delivery from farm to airport.
- All shipments are airport-to-airport deliveries only. Flowers are carefully packed in insulated, protective boxes designed for air freight to maintain optimal temperature and humidity.
- We use premium air cargo services for expedited transport. Ground or standard shipping options are not available due to the perishable nature of fresh flowers.
- Deliveries are limited to major international airports served by our cargo partners.
- Pickup is arranged at the cargo terminal of the destination airport (specific terminal details provided with tracking).
- We do not offer door-to-door, residential, or non-airport deliveries.
- Quito origin: Same-day airport delivery is possible for orders confirmed before the daily cutoff (typically 10:00 AM ECT).
- Miami origin: 3-day airport delivery (order placement to arrival).
- Amsterdam origin: 4-day airport delivery (order placement to arrival).
- Exact delivery windows depend on flight schedules and customs clearance. Estimated arrival details are provided at checkout and confirmed upon shipment.
- Orders placed on weekends or holidays will be processed the next business day.
- During peak seasons (e.g., Valentine's Day, Mother's Day, International Women's Day), earlier cutoffs and limited availability may apply—plan ahead.
- Freight charges are calculated at checkout based on origin, destination airport, box size, weight, and current air cargo rates.
- Costs vary significantly by route and volume—quotes are provided in real time during checkout.
- Additional fees may apply for customs clearance, airport handling, or phytosanitary documentation (if required by the destination country).
- You will receive airway bill (AWB) tracking numbers via email once your order is handed over to the airline.
- Real-time flight and cargo status updates are available through the provided tracking link.
- We recommend coordinating with your freight forwarder or customs broker at the destination airport for smooth pickup.
- We are not responsible for delays due to flight cancellations, weather, customs holds, or issues beyond our control.
- In case of significant delays, damage in transit, or quality concerns upon arrival, contact us immediately with photos and AWB details. We will review and may offer credit, replacement, or refund per our quality guarantee.
- Flowers should be inspected, unpacked, and hydrated immediately upon airport pickup for maximum vase life.
- Orders can be canceled or modified before handover to the airline at no charge.
- Once handed over for air transport, cancellations or changes are not possible due to the perishable nature and committed freight.
For questions about origins, freight quotes, tracking, or special requests:
- Email: info@nativeblooms.com
- Phone: +1 305 395 6477
- Business Hours: Monday-Friday, 7:30 AM - 4:00 PM EST.
